When contacting the academy, please use the below information to ensure that your communication is directed to the most appropriate member of staff.

Please follow the communication tier system below to ensure that your communication is handled as quickly as possible.

If your contact with the academy is in relation to the raising of a formal complaint, please see the Formal Complaints Policy for details of expected timescales, which differ from those shown below.

Tier 1 Communication (Target Response Time – within 2 school days)

  • Form Tutor – This colleague is your main point of contact for concerns you may have about a wide variety of matters in school. Where appropriate, the form tutor will pass on your concerns to one of the above-named colleagues.
  • Pastoral Support Officer (PSO) – each year has a PSO who is an experienced non-teaching member of staff. This colleague deals with all behaviour matters and general day to day concerns.
  • Attendance Officer (AO) – Attendance Officers carefully monitor the attendance of your child as well as their punctuality. Where attendance or punctuality is of concern, the AO will let you know and will be responsible for the processing of any attendance contracts or fines. If you have any concerns around attendance, this colleague will be your primary point of contact.
  • Inclusion & Safeguarding Officer (ISO) – the ISO is in place to support the health and well-being needs of your child. If you are concerned about your child’s development or require support as a family, please get in touch with your child’s ISO who will be happy to support.
  • Academic Progress Leader (APL) – the APL for each year group is a teaching member of staff and will be responsible for ensuring that your child makes outstanding academic progress in school. If you have concerns about any lessons that your child is in, or the progress that they are making, this colleague is your main point of contact.

Tier 2 Communication (Target Response Time – within 3 school days)

  • Attendance Leader / Behaviour Leader / Inclusion & Safeguarding Leader – each key area of the academy’s pastoral provision is overseen by a Pastoral Leader. Please contact a Pastoral Leader should your question / concern not been resolved by one of the above named colleagues.

Tier 3 Communication (Target Response Time – within 5 school days)

  • SLT Year Group Leader – each year group at TFA is overseen by a member of the Senior Leadership Team. This colleague will not be directly involved in the day to day activities of the year group but will oversee and quality assure what is taking place, as well as resolve more serious behaviour concerns or parental enquires.

The table below provides you with the names of the staff who alongside the form tutor will be responsible for ensuring that your child is safe, happy and makes excellent progress in school:

Year 7 Year 8 Year 9 Year 10 Year 11
SLT Lead Ms Bradford Mr Sheedy Miss Pickering Miss Naden Mr Cosgrove & Mrs Lark
Academic Progress Leader Miss Rothery Mr Flynn Miss Masterson Mr Bird Mr Denton
Behaviour Leader Mrs Hartley (KS3) Miss Lofthouse (KS4)
Pastoral Support Officer Mr O’Reilly Miss Firth Mr Beane Mr Bennett Mr Milner
Inclusion & Safeguarding Leader Mr Hill (KS3 & KS4)
Inclusion & Safeguarding Officer Miss Archer Miss Tracey Miss Martin-Mitchell Miss Baldwin Miss Kay
Attendance Leader Miss Hunter (KS3 & KS4)
Attendance Officer Miss Smith Miss Doolan Miss Wilkin Miss Friery Miss Orme

Alongside the colleagues above, there are a number of other members of staff who may be directly involved in supporting your child no matter what year group they are in:

  • Mrs Connolly – SENDCO (Target Response Time – within 5 school days)
  • Miss Wilkins – Personalised Learning Centre Leader (Target Response Time – within 3 school days)
  • Miss Lawson – Learning Support Centre Leader (Target Response Time – within 3 school days)
  • Ms Murrell – Isolation Leader (Target Response Time – within 3 school days)

The full pastoral team is overseen by Miss Naden (Assistant Principal – Behaviour), Mr Sheedy (Assistant Principal – Inclusion) and Miss Pickering (Assistant Principal – Attendance). (Target Response Time – within 5 school days)

Communications directly to the Principal will be responded to within 15 school days. Responses may come direct from the Principal or through another member of the Senior Leadership Team.